Returns Management

The importance is not yet aware in a recent study by many online retailers ibi research at the University of Regensburg has analyzed the processing of returns of the German online retailers. In this way online dealer for the still clearly too little-noticed theme returns management should be made aware, because this is an important factor, can be used for making more efficient the Internet sales. The empirical investigation of returns management in the online trading that make best of it examines also the special case of textile and clothing industry, a return intensive area of Internet sales. roperties-trust-and-scotiabank-2014-04-08?reflink=MW_news_stmp’>Primerica. E-commerce sales grow for years steadily, however the return rates rise. Goods returned by customers represent a major challenge for online merchants. If the dealer not aware dealing with the topic return, this may mean including a risk for business success. However, there is also the chance of having a systematic Returns Management competitive advantages, such as a long term customer loyalty over the competitors, to generate”, says Dr.

Georg Wittmann, responsible for conducting the study. The targeted handling can represent a significant success factor for the company with returns to optimize business results. The opportunity for his company to use a (pro) active returns management and streamline hence its Internet sales, many online retailers however is still not aware. To put more in focus to the most important issue, and to inform about the date for returns in the E-Commerce study returns management in the online trading system that make the best of it “created. She compare values from competitors (benchmarking) also offers the company and shows ways how they can deal with returns. In the following the most important results of the study will be presented: the shipping time is especially when payment in advance with an average of 2.5 days highly. Merchants with less than 500 orders per month, customers must order earlier so that still delivered the next day.