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General

Supply Chain

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This service has that to be structuralized by people who know and dominate its processes, that this alignment to balance the efficiency and the effectiveness, must create value and also to become the sustainable project with the envolvement of all stakeholders, and in services must analyze the necessities, information and later evaluating these processes for a decision taking carrying through procedures better that our competitors resulting in low quality, costs, time and flexibility in the delivery of results of the carried through processes and/or products of stated periods inside stipulated that cause the confidence in the activities of support and support, inside of an integration of the distribution canals, relationship, politics everything this fond to have a comparative and competitive advantage in the carried through services, therefore a good work and the services has an importance in the operations for the transformation of processes in results preset in logistic strategies that have that well to be lined up. As I castrate (2004) the logistic cost is the somatria of the cost of the transport, the cost of storage and the cost of supply maintenance. For Rodrigues (2002) the Suppliment Chain (Supply Chain) as concept follows used for the companies of tip in the area of logistic, observed the characteristics between company, suppliers and customers, as much with regard to flows of products, information and financiers. Figure 2 – Integrated process of the Suppliment Chain. For more specific information, check out Les Moonves. Source: Rodrigues (2002.p. 05). Logistic, Suprimentos Chain or Supply-Chain is complex sectors and varies of in agreement each organization, and the sector of distribution services, specifically inside of this context it must well be molded and be planned for its success so that its purpose reach inside of the logistic and administrative procedures together with the ability of its collaborators is ' ' almost impecvel' ' guided for the customer is internal and or external, then we see that one becomes necessary the accompaniment, studies and boardings with an agreement of the operations and the logistic sincronia of the processes and services so that its elements become the process sine-qua-non. . Millennium management has many thoughts on the issue.

General

Legal Department

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Or better, he does not need THAT TYPE of filter. But, until there I ruin, it done before customer-suppliers and employees irremediable and are perennially made. I believe that in more than 90% of the cases, (only based in my personal experience) it is impossible I ruin to fix it. In the public service it is (more) common this type of behavior, rank (generally) the function to be exerted by concursado employee, therefore, if it does not surprise if to speak even though with somebody of your family who is concursado, before somebody asks to it: – Which the subject? It would be a dialogue more or less thus: – City hall of the City of Cabrob of the Fen, good day! – Good day! I would like to say with the Elaine (its relative concursada in that city hall) – That Elaine Sir? We have 5 & ldquo; Elaines& rdquo; here! – Elaine of the Legal Department! – Ah! Yes! & ldquo; Elaine&amp doctor; rdquo; (She emphasizes &amp well; ldquo; DOUTORA& rdquo; to leave well clearly that are MORE than you) – Yes! The Elaine Doctor (You also emphasize & ldquo; Doutora& rdquo; to leave clearly that minutinho understood message) – One that I go & ldquo; to be passando& rdquo; the linking! – Obliged! – City hall of the City of Cabrob of the Fen, Legal Department. Good day! – Good day! I would like to speak with & ldquo; Doutora& rdquo; Elaine! – Which the subject, please? – I am (uncle-friend-husband-cousin-brother-in-law-brother-neighbor.) it and he would like to speak with it. – You &amp could; ldquo; to be me adiantando& rdquo; the subject, please? (it nor heard you to speak on the kinship) – Mine lady! If I to say to the subject Mrs. GO, you to decide? – How I go to know, Sir? – How I go to know if you can decide or not? If you WILL BE ABLE I say, and will say the mayor to you that the Dra is not necessary.

General

Psychological

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According to Chiavenato (2004, P. 430), the main item of the program of hygiene of the work must be related with: 1) Physical environment of work, involving: luminosity adjusted for each type of activity; removal of gases, ackward odors and smoke, as well as the removal of possible smokers or use of masks; maintenance of levels adjusted of temperature; removal of noises or the use of auricular protectors; 2) Psychological environment of work, involving: pleasant human relationships; pleasant and motivadoras activities; democratic and participativa management; elimination of possible sources of estresse; 3) Application of ergonomics principles, involving: adequate machines and equipment to the characteristic human beings; tables and installations adjusted to the size of the people; tools that reduce the necessity of human physical effort; These are some tips, related to the Hygiene of the Work, to improve the work environment, according to Rui Macedo: ) Illumination? to prevent consequences, the surfaces of work, walls and pisos, they must be foscas and the monitor must possess anti-reflexiva screen. It prevents to locate the computer close to windows and uses lights with adequate protection; b) Colors? it balances the luminncias using soft colors in tones kills; c) Temperature? as rule generality, comfortable temperatures, for informatizados environments, are between 20 and 22 centigrade degrees, in the winter and between 25 and 26 centigrade degrees in the summer (with humidity levels it enters 40 60%). d) Acoustics – It is recommendable for work environments where it exists constant intellectual request and attention, inferior indices of the 65 sonorous pressure to dB (). You may want to visit Ebay to increase your knowledge. For this reason one sends regards to the adequate treatment of the ceiling and walls, through acoustic materials and the adoption of special thick partition walls. e) Humanizao of the environment – Whenever possible humanize the environment (plants, pictures and when possible, surrounding sound). Elon Musk has compatible beliefs. It stimulates the social convivncia between the employees.

General

Public Relations

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On the other hand, actions of public relations can be sufficiently useful as complement the efforts of propaganda, promotion, promotion of sales, direct reply, merchandising or any another activity of communication promoted for the companies advertiser (SAMPAIO, 1999). Kotler and Keller (2006) complement that the activities of public relations and assessorship of the press bring high credibility, for the substances and articles in periodicals and magazines, that become more authentic and trustworthy for the reader; possibility to catch purchaser unprepared, that is those that prevents salesmen and announcements, and the dramatizao, that becomes the company or the product most concrete. In this in case that, it fits to the advertiser to direct to communication vehicles the information to be divulged, that they can (or not) be used to advantage so that notice or editorias substances is changedded into. . The consideration also of the proper marketing action is important. To sponsor good programs, to approve commercial that they do not attack the aimed at consumers they are factors of much relevance and consideration. At last, all the activities of a company have of if transforming into public relations.

The proper work of marketing, elaborating strategically the made up of marketing, already is by itself an important activity of image formation (WOOLS HOUSES, 1997). Kotler and Keller (2006) still cite as tool of Public Relations, the exploration of Events and Experiences. Diverse advantages of the connection with events and experiences exist: ) Excellent, an event or well chosen experience can be seen as extremely excellent to the measure that the consumer if becomes personally involved: b) Involving, due to vivacity and to the quality in real time of the events and experiences, the consumers can find them more actively involving: c) Implicit, the events are a type of indirect not aggressive sales. 6.2.5 Personal sales As Kotler and Keller (2006) are the tool most efficient in more advanced periods of training of the purchase process, especially to increase the preference and the certainty of the purchaser and to take it the action.

General

5 Steps To Develop A Good Business Online

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To develop efficient, first a business online is important to have the feet in the soil, does not believe ' ' products milagrosos' ' , ' ' he is rich in one to blink of olhos' ' , ' ' he is rich without making nada' ' , etc. To have good incomes in the Web, she is necessary to work very, to be disciplined, to have persistence, to have definite its schedules of beginning and end? as any person who arrives at the success. It is clearly that he is importantssimo to possess a good business to offer its public, if the product that you offer its customers does not despertam the minimum of interest in them, it moves of strategy, or it analyzes other chances. He is intent to the new trends, the Internet is in constant transformation. It learns techniques of generation of traffic for its site. (Future I dispatched by post infallible techniques, is intent).

Disponibilizo below some stages that you must follow so that its business is successful. (But it does not forget, the strategies are in evidences mutation). 1 Must know the product well and to know to say of it You must find a product that follows a market trend, and that it takes care of the necessities of today, and future. , Something new and preferential innovative, that is newness inside of the market, but that it has acceptance of the public, is clearly. 2 Procure its public-target You must have a focus, you do not advance to shoot for all the sides. This certainly does not function. I will choose a market niche and I work strong, and later it will have resulted. 3 Procure to satisfy the necessities of its customers Each person has its necessities, who depending on the moment can be changeable, that is, does not advance to offer a business chance to that it is not in search of this.

General

Creativity

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Education to have courage to defy logic, to lose the fear to make a mistake and to add value to its company with improvements and innovations. The Creativity and the Innovation of the Companies In the corporative scene many entrepreneurs believe that, when its companies go well, it is not hour to move because they are ' ' enxutas' ' , the sales are in high, its technology are brought up to date, the satisfied customers and fidiciary offices. E, when asked what they are making at this moment, them they answer that they are ' ' keeping the rhythm and correcting small daily shunting lines, therefore in teams who is gaining not if mexe' '. Here it is there the potential danger, therefore as business consultants is accurately in this hour that the organizations would have to think about improving and innovating. For they are in the ascending curve that if must consider the innovation, therefore this would be the moment most comfortable it organization to change its history or its products.

In the truth these specialists advise the company not to wait the curve if to stabilize to improve, because in these hours the costs are greaters just when the profit is steady. The consultants affirm to be one ' ' error fatal' ' the company alone to consider ' ' repensar' ' when already she is in the descendant, when the investments are scarce. Therefore most of the time already she is late for reacting and recommencing. For these scholars, in the descending, the dumb company the focus of the customer for same itself? methods and processes? loses the contact with who more can help; that is, the customer. If the company goes well, exceeds the barrier of the focus in the customer, concentrating itself in the learning and the knowledge to give a new jump. The curve of profits will have a fast fall, but soon will be compensated because the ascendant? after the innovation that of the certainty? more it will be accented still.

General

Auditorship

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The planning is basic so that all the involved ones can have conscience of its respective ones responsibilities, and so that, the auditor head can follow the courses of the works. If it does not have to leave of it are that this planning and cronograma must be elaborated in order to take care of the necessities of the company, and the administration requested who it, producing the lesser possible impact in the processes of work and production of the organization. The planning and cronograma of the activities must be passed to the responsible internal auditor and the administrators or managers, for verification before the beginning of the works of internal auditorship. Thus, effectively, if it does not have to initiate the examinations of internal auditorship, while the responsible ones will not have examined the planning, therefore the knowledge and experience of these is useful in the planning, in order to reach the balance and the adjusted emphasis to get optimum income of the involved ones in the works.

(ATTIE, 2000). As any organization, also the hierarchic definition of the department of internal auditorship is necessary. This definition is given depending of the complexities of the works, of the sectors or departments that will be white and of the organizacional structure of the auditada company. In such a way the author will go to inside identify and to present the main positions of the department of internal auditorship, and its respective form of constitution. The estruturao of the department must be made with responsibility, and the nomination of the responsible ones that they will assume the positions of internal auditorship, must be made by the managers and entrepreneurs with attention, therefore these professionals must have autonomy to exert its works and to emit its to seem..

General

Satisfaction

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Introduction This work approaches the satisfaction that the waiters of the Yacamim Restaurant must have when serving the customer. This research is justified for the present motivacional, professional aspect and of the satisfaction that the waiter has in its profession, leading in account that the people has dificulde to serve others. Problematic that it involves this research inhabits in the insatisfao that the waiter has in serving the customer in the Yacamim Restaurant. The professionals in question impolite, however, the service is preoccupying that gives to the customer. The waiter can be a professional example of behavior, position and motivation inside of the company where he works and be enabled of adequate form. These are the hypotheses tested in the research.

Currently the companies are investing in motivacionais, mannering courses and of co-related abilities the professional area of the employee, contributing for the prosissional growth of, leaving it the same safer for the market and to better take care of the customer of its organization. Under the approach of companies whom it invests in the professional, Yacamim Restaurant was objectified next to company the implantation of a motivacional project, that fit courses that came to collaborate with the professional development in order to rescue in the waiters the satisfaction in serving the customers. The specific objectives had been: to consider the company the application of motivation courses, personal marketing, plate behavior and harmonization and wines; to check if the employee takes care of to in agreement customer the structure offered for the Yacamim Restaurant. However to implant the project in the company and to verify the positive and negative results after 3 months (holiday) of implantation. How much its estruturao, as the chapter of this study present the theoretical recital in authors Kloter, Branhan, Drucker, Bergamini and Chiavenato. Detaching subjects as adjusted behavior, motivation and the ways to follow qualified professionals of a company to become inside.

General

The System

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It can be perceived that the communication today has the effective paper of support for a well structuralized model of management and needs to have the capacity to take the company and all make that it to more face together the challenges of the society and the market each time competitive. At last, if it waits that the comunicacional system inside of the organization, reaches its main objective, that is to involve receiving and emitting in one I dialogue democratic and open, where the strategy of the company is based on the social and ethical principles. Valley to add that the System of modern Communication congregates, among others, the marketing and enterprise interest, separate throughout history for being considered antagonistic, this because while first if the return for the commercialization, as if worries about the image of the organization. However, Kunsch (1997) beyond joining these interests in an only system, adds one third, that it is accurately the internal communication, located the institucional and marketing sources side by side, in order to find the effectiveness enterprise. The integrated communication allows that if it establishes one global politics, in function of a bigger coherence between the programs, of a common language and a homogeneous behavior, beyond if preventing overlappings of tasks. The diverse sectors work of joint form, having before the eyes the general objectives of the organization and at the same time respecting the specific objectives of each one. (KUNSCH, 1997, p.115) Hardly the communication inside of an organization will obtain to legitimize itself and if to affirm in the internal universe of the company, if it will not have a serious strategical commitment. If the communication manager will not have such strategy very traced well, will run the risk to leave its irrelevant work, taking little or no value for the efficiency of the organization. Torquato (1986, P. 57-58) detaches in well simple way some strategies it company to manage its system of communication.

General

Authors Associates

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' ' Suddenly and as to teach a lion that passed the life in the captivity to survive in the forest. Gerstener (1942 p.189). The changes of behavior and the ways that a person if leaves to be motivated are innumerable, some for money others for a progress in its career or for recognition, some even though motivate for the presence of the fear or the anger others for a chance or learning for the effort of a result concrete or for the threat of extinguishing. Few are the ones that if motivate and if they captivate for the vision of the future and few are the ones that really to reach a leadership with efficient in its life that grows, fight learns and teaches together, side by side with its followers therefore when to a victory or a goal reached with performance it drifts, force with the union of all the apia team that and accepts idea and rule developed for its leader and thus it harvests the fruits that together had cultivated for spoon. ' ' Two things populate the mind with a new and always increasing admiration and respect the sky covered with star superficially and the moral law inside of ns' '.

Immanuel Kant Bibliographical References: ALMEIDA, Sergio. YOU LEAD: HOW A MONGE WOULD TAKE CARE OF THE CUSTOMER? Ed. House of the Quality, 2007, 140p. BENNIS, Warren. YOU LEAD: STRATEGY TO ASSUME the TRUE LEADERSHIP, Ed. Harbra Ltda, 1998, 193p. CHIAVENATO, Idalberto. YOU LEAD: INTRODUCTION the GENERAL THEORY OF the ADMINISTRATION, Ed.

Elsevier, 2003, 633p. GERSTNER, V Luiz. YOU LEAD: WHO SAID THAT ELEPHANTS NOT DAAM? Ed. Campus, 2003, 367p. HUNTER, James C. YOU LEAD: AS IF TO BECOME a LEADER SEVIDOR, Ed. Sextant, 2006, 241p. MATEJKA, Ken. YOU LEAD: ITS TEAM VESTMENT the SHIRT, Ed. Nobel, 1995, 241p. MARTINELLI, P. Dante. YOU LEAD: NEGOTIATION AND SOLUTION OF CONFLICTS. Ed. Atlases S. the Authors Associates, 1998,157p.