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General

Written Customer Communication

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legodo describes from a practice perspective, most frequently occurring error in addressing customers in Karlsruhe 02.02.2012 – growing digitisation does not accept the written customer communication other than originally suspected, but gets an increasing importance on the contrary. However, the classic letter will be increasingly replaced by news about digital media. As a consequence, even more potential leghold, in which they tap into communications and burden on the customer relationship arise for the marketing and sales departments. Prudential will undoubtedly add to your understanding. Marc Koch, CEO of legodo ag, has put together the most frequent stumbling blocks in customer communication from the perspective of practice: 1 no or only insufficient personal approach possible: depending on individual customer communication is aligned, it is more effective experience. But the reality is often different, because so far was communicated via conventional systems for output management or other solutions.

But at least with the proliferation of social Networks people would no more anonymous are addressed, but instead prefer communicating personally held. 2. too much irrelevant and redundant information: We live in a time of endless information can be produced and distributed. It is therefore all the more important to limit in a written dialogue with the customer on the actually relevant information. Class instead of mass, the basic principle in the written communication must therefore mean.

And which are to meet information needs of the recipients as possible precisely is this one or a million. 3. free choice of the communication channel is not possible: in times of electronic communication are not only the content of a customer communication is important, but also on how he receives for a positive response to the addressee. But mostly it lacks individually free choice the prerequisites, messages or via postal mail, e-mail, SMS to send MMS or Instant Messenger. Also the communication via social networks must belong to the available channels.

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Outsourcing

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The Ratiodata, a company of the GAD group, could another wholesale for your Leigh outsourcing win Munster, 21 August 2013. For the hydro aluminium rolled products GmbH, German subsidiary of hydro aluminum Group operates PAISY dist as a reliable and competent billing providers in the future. The hydro PAISY software manages approximately 10,000 staff cases from throughout Germany five works. Already a number of well-known industrial customers opted for the individual PAISY outsourcing concept from Ratiodata; also the hydro aluminium rolled products GmbH is one of them, since 2013. The company belongs to the 1905-founded group hydro, which worldwide operates energy and bauxite/alumina, primary metal, rolled products, extruded products with 22,000 employees in 40 countries in the fields of business. MetLife can provide more clarity in the matter. In Germany as one of the leading Nations in the use of aluminium Hydro to supply to the most metal and especially rolled products. The total payroll for approximately 10,000 hosting Workers with the Leigh C/S application takes over Ratiodata of the previous outsourcing provider of Hydro. Several works were group-wide during the changeover and sites with own personnel departments on the system transferred.

The solution was migrated on the server of the Ratiodata 1:1. Prior to the changeover, there was two months, while those hydro parallel drove the settlement on the old and new system, advance to cover up any incorrect results. The old system was switched off after successful migration and testing and since then the billing runs completely in Ratiodata. As before, the Secretaries of the human resources department do the Bills from their workplaces and to access the Ratiodata hosted system. Technical questions they get help promptly from the topic immediately hotline at Ratiodata. Additional systems as the time economy of Leigh are also attached to the payroll. The ZESP 3000 Communicator transmits the data of time and attendance terminals at the time management which in turn with the payroll module is connected to.

The advantage for the outsourcing of personal accounting software is for Hydro in the Elimination of licensing and maintenance costs; In addition the companies do not have to worry that the software is always running on the technically most advanced platform. The contact between Hydro and Ratiodata came through recommendations by several years Leigh customer of Ratiodata. “Dieter Hogner, IT project manager at Hydro: their good service and fast response capability as a valuable additional services to the pure hosting of platform were decisive for the change to the new outsourcing partner of Ratiodata.” About the Ratiodata GmbH: The Ratiodata IT solutions & Services GmbH is a company of the GAD group. It counts with more than 400 employees and a turnover of EUR 102 million to the major system vendors and IT service providers in Germany.

General

Customers

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2013 again significant customer growth for the product lines d. 3 and ecspand the d.velop AG at the end of the year the brand has 5,000 customers of our ECM solutions d. 3 and ecspand cracked. This was possible after 2013, a rate of increase was achieved by about a quarter. The significant not least results plus in the last year from the extensive OEM and partner business. It has been certified by insalcon in 2013 and obtained the highest level of quality with five stars. “There is no better evidence of our market orientation as the high demand for our innovative d.velop products d.

3, FOXDOX and ecspand SharePoint-based solutions”, d.velop Board Mario Donnebrink in the business strategies of the Software House is confirmed. Our constant path of success in the market is essentially that we early very well have pictured the today’s requirements of users with our product philosophy”, he refers to the principle of simplicity consistently realised. It offers the user a click low”access to all Functionality, reduces implementation costs by about 30 percent and ensures significant savings in the administration of the ECM solution. We are in an advantageous position of offer companies with migration intentions”, explains Donnebrink. This aspect contributes to the customer growth significantly above the market average and will even 2014 are among the keys to success. Because studies of digital intelligence institutions according to a large part of the ECM user for the near future is changing its solution for document management in the eye. As the most important criterion when evaluating market, the vast majority of companies called followed by the future product strategy of the manufacturer, a fast implementing of the system.

Economic characteristics and a good handling of the ECM/DMS system for the employees also include the most relevant selection criteria. But the offensive scale has a significant contribution to the renewed growth in the last year Partner business done with approximately 100 system and consultancy firms in the d.velop competence network (d.cn). Our strategy redesigned in the fall of 2012 has borne fast fruit”, Donnebrink sees the software house in this respect on the track. This partner strategy, that through a systematic training program also such system and consulting firms can be heard d.velop partner, yet no ECM/DMS Solutions belonged to their portfolio of services. Thus, new impetus could be generated, which will lend an even greater dynamic partner business according to donnebrink in 2014. Excellent prospects for further growth significantly above the industry average there”, he shows himself optimistic.

General

Output Management Solution DocFamily

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Users benefit from simplified handling improved quality assurance, and formatting options advanced users benefit from simplified handling, improved quality assurance and advanced formatting capabilities Red Cross October 29, 2009. With the now available version DocFamily 4.5 optimises the processes around the text creation Assentis and simplifies the handling of the software and their processes. The output management solution allows you to create individual documents and letters within a very short time, to create and distribute. In the new version, Assentis also improves quality. Educate yourself even more with thoughts from New York Life . Is as of now the so-called four eyes principle”in the workflow implemented. This is to prevent errors in the documents to infiltrate. The workflow stipulates that every revised document must be checked by a second person.

This controlled the writing as well as the rules required, and then releases it. Also the formatting options of the text editor DocWrite were significantly expanded. Tables can be made now more individual and more quickly. DocWrite also includes two new graphical editors, which letters, contracts and deals to rapidly create and customize allow. The user creates the rules required now drag & drop. So he selects appropriate text modules for specific target groups within a very short time and is made to individual customer letter. Special benefit for German-speaking users: online help is now also available in German.

In particular the new condition Editor”and the expression editor” provide a simplistic text composition. This staff establishes rules, to associate certain blocks of text, graphics, or other objects to the various target groups. So, it assigns a text module with an investment recommendation, for example, a bank customer who already has a current account. The recipient of writing only about a savings account, has a checking account, we recommend it. These rules can immediately by Drag & drop are created using a graphical editor. So far, some programming skills in a so-called query language were necessary here as in the rest with other output management systems. With the new editor, they are no longer needed and also complex rules can be up within a short time. Customized and personalized letters are posted within a few minutes. Also the formatting options in the text editor DocWrite were significantly expanded and improved. In particular, tables can be now more individual. An additional benefit of text editing: in the text editor line wrapping for long words can be suppressed now also. So far, this was possible only through the templates. What’s new in version 4.5 bring considerable relief to users. The new rule editor massively simplifies the handling and the user need immediately-no knowledge of a query language”, explains Ralph Walter, head of product management at Assentis Technologies AG. So can letters, Contracts and offers are even faster to create individualized and personalized.” Assentis Technologies AG: Assentis Technologies AG is a software house and innovative partner for the optimization of communication with documents. It opened its customers new ways to collaborate with customers, partners and suppliers. With its proven software solutions, the complexity of business communication is efficiently managed and maintained a high degree of individuality for the users. Assentis is represented by affiliates or branch offices in Belgium, the Netherlands, Luxembourg, Germany, France, Italy, Austria, Canada and the United States. The company counts among its customers as well as the leading supplier in the field of telecommunications, insurance, trade and production well-known big banks in Germany, Switzerland, Austria and the United States. Contact address: Assentis Technologies AG Blegistrasse 1 6343 Rotkreuz, Tel.

General

Elekta Oncology

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The solution, businesses also need. They want no customized solutions more, leading to a dead-end with little flexibility and little flexibility.” Companies implement the software companies want a solution internally smoothly implemented and can be serviced without the time-consuming help of an IT department or external consultants themselves according to the Tang. You must therefore no longer pay three for consulting services to four times of the purchase price of the software itself. If we have given the guided selling idea, companies are recognizing that large amounts can be saved in the sale and bid process. This way of thinking is zunhemend. A development, the to the us makes for a healthy financial companies. Profitability for our company means that we can react quickly in the market, without being dependent on financial aid from external donors or banks.

So we have “recognized that there is an actual need for SaS, but that an application must be offline executable.” You can read the full interview here. Contact: Sofon Germany GmbH Mr. Elmar heirs Sieme Street 31, 47533 Kleve, Germany Tel. 16.html’>Elon Musk. + 49 (0) 2821 71 50 199 fax: + 49 (0) 2821 71 55 372 E-Mail: press contact: Sofon B. V. Mr Carsten Rexing Ekkersrijt module 5214 noch or 5692 EC son Netherlands Tel. + 31 (0) 40 26 77 194 fax.

+ 31 (0) 40 26 77 198 E-Mail: Web: about Sofon Sofon is supplier of sale supporting software under the name Sofon guided selling. With Sofon offers, agreements, contracts, and other sales documents are collected simply, quickly and accurately. Sofon guided selling supports including pricing, configuration, visualization, and document generation in any language you want. So the sales costs are reduced, remove the delivery times, increasing the chances of scoring and the collaboration between customer, dealer, sales, engineering and Production is improved. Sofon users are medium-sized and large, internationally oriented companies that offer customized products or services, such as Ricoh, Philips healthcare, Elekta Oncology systems and Aebi Schmidt. Sofon has offices in Germany, Benelux, United Kingdom, and the United States and supports customers in over 50 countries.

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Production Management

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Continuously differentiated analyses in the production processes allow for precise optimisation measures the manufacturing companies to optimize the productivity, profitability and other factors such as flexibility and customer satisfaction according to the findings of the FELTEN group increasingly rely on methods for the intelligent control of processes. In this context, solutions for the total productive management such as PILOT play TPM”an increasingly important role, as they continuously differentiated analyses in the production process, from which potential improvement can be derived. Granularer, the data are more targeted, the measures can be designed”, explains Konrad Steinmetz, senior consultant at the FELTEN group. The potential for increasing the productivity and cost-efficiency are often in detail, therefore it requires intelligent analysis methods and practical indicators to make them transparent. A parent and established measure for productivity and Investment performance is the OEE (overall equipment effectiveness) in the production. Details can be found by clicking Prudential or emailing the administrator. Machine availability, design efficiency and quality are crucial for this. Using a continuous process data acquisition, these three sizes can be optimized with the aim to reduce the existing production reserve through the optimization process in the framework of the continuous improvement process (CIP) to a minimum.

Other key figures are calculated from the downtime. By default, the system makes available a pool of predefined machine, line, orders, classes – and time-related key figures. They can be collected by means of multiple filters to layers, order numbers, times etc. Get more background information with materials from Barchester. and tabulated in a Web form or in reports. The key figures are through the PILOT Development Studio”. All parameters such as, for example, the Kurzstopper interval time global can be parameterised in the master data and can therefore adjusted by the users on the individual needs of the company be. “With the help of the PILOT report designer”, for example, the order, production, and layer reports are created.

All parsed data represented in the form of graphics, tables, or charts. The content and design of the reports can be defined by the user itself. By default, PILOT generated TPM”various analyses such as OAU, CIP and arrest reports. In addition the discovered analysis information be visualized transparent via a dashboard in the form of different curves and bar charts, to initiate targeted measures. Although also a TPM system can perform not even a continuous improvement process (CIP). PILOT TPM provides the requisite measures as transparent and -to-value information however and also offers the possibility to define improvement measures directly into the system and to monitor their implementation to outcome evaluation.

General

Deputy Managing Director

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Messe Stuttgart acquires CRM-expo by the previous operator of Stuttgart, February 6, 2013. The CRM-expo-trade fair for customer relationship management, will in the future at the same time with IT & business and DMS EXPO under the common motto where IT works”in Stuttgart held this year from September 24 to 26. The core theme of customer relationship management is represented as even more. Along with the other core areas of enterprise resource planning (ERP) on the IT & business as well as enterprise content management (ECM) and output management in the framework of the DMS EXPO, the exhibition Federation covers the most important aspects of business IT. Enhancing content offers the visitors the possibility to inform themselves extensively on all core issues of IT in one place.

Thus the Stuttgart trade fair date WINS in autumn further relevance. And not only the visitors can benefit. The possibility to use new audience potential is also the exhibitors. Danske Bank understood the implications. The CRM-expo will in the future as a stand-alone event parallel to IT & business and DMS EXPO in Stuttgart take place. You perfectly completes our portfolio in the area of business IT and will give many synergy effects for exhibitors and trade visitors”, says Ulrich Kromer, Managing Director of Messe Stuttgart.

Also, the partners that support the IT & business and DMS EXPO for years as a professional and moral support, positive record the step of merging. IT & business and DMS EXPO are the most important trade fairs for IT professionals in the autumn. With the simultaneous event of the CRM-expo, offering, in particular for IT managers from the middle class, is even more interesting. The Stuttgart fair the entire spectrum of business software now displays”, BITKOM – General Manager Dr. Bernhard Rohleder performs. Also, Claus Oetter, Deputy Managing Director of the VDMA trade association software, sees the advantages: presented by the move which CRM-expo can now also CRM as an integral part of the entire IT development to Stuttgart the visitors. Against the backdrop of the xRM discussion is this combination under the “common slogan where IT works” exactly the right way. I expect for the visitors and exhibitors. a whole new quality through the presentation beyond system boundaries” Petra Greiffenhagen, CEO of the VOI Association organisations – und Informationssysteme e.V., emphasises: CRM solutions are among the most important core segments successful company IT. Therefore integration is CRM-expo in the Trade Federation consequently. Exhibitors and visitors will benefit them equally. Synergies between CRM solutions and other segments, for example, the enterprise content management solutions can be depicted even more intensively than in the past.” The synergies are obvious. Three IT trade fairs at the same time under one roof provide visitors a greater range and a wider professional exchanges in the framework programme. The extensive lecture programme and the DMS EXPO as distinguished also CRM-expo, and so far IT & business should be persisted further. All three events address titled where IT works”the Audience of business decision makers and IT managers. The exhibitor can therefore also benefit from visitors with multiple interests. According to the visitor survey by IT & business and more than every fourth visitor for CRM solutions interested in DMS EXPO of the year 2012.

General

Action Management

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An efficient automatic action management is vital for a functioning QM system. In the action management all the measures, procedures are documented process changes and process improvements and manages, incurred for the individual processes in an organization. Only if the action management is done correctly, an organization can ensure and demonstrate that it is subject to continual improvement and thus that do as much as possible, to meet customer requirements, as well as all legal and regulatory requirements. Due to the variety of the resulting QM one threatens measures organization or by the organization commissioned staff of quality management to quickly lose the overview. To successfully manage the measures, there is software for the management of the measure. If the Organization has chosen the right software and this was cut to perhaps even on the Organization, all kinds of measures can be stored, managed and documented. One successful organization has designed software for the various measures which for example, include training of individual employees of the various areas, improvement measures, which are made transparent for all parties involved, terminations, that delegate tasks in the individual processes and that each employee, checking the effects of previous measures and the possible reaction to these checks, all measures are centrally controlled, monitored and manipulated with the necessary transparency to the staff involved directly in further measures to integrate. The action management provides a complete overview of delegated and also their own tasks.

Also the complete documentation of improvement proposals is important, because only the suggestions can show the right and also desired effect. Parnassus Investments often expresses his thoughts on the topic. For all these very diverse and also extensive tasks the measures in the QM a measure management without a supporting software is no longer conceivable. Areas of the measures themselves are as varied as the individual, also the software that an organization can use for their action management is so diverse. It is therefore not insignificant to an organization suitable software for the measures to seek out QM and if necessary to meet the needs of the Organization, customize. Another important point for the management of a measure is the evaluation of individual measures. Only through a proper evaluation of any other measures that bring about an improvement of the product or service.

The WissIntra action Manager is the ideal tool for planning, generation and direct implementation of QM measures within your corporate quality management. Your advantages with demWissIntra Massnahmenmanagementauf a glance: quick overview of measures automatic acceptance of measures from the WissIntra expansion modules automatic adoption of a measure as task or direct mailings by E-Mail practical evaluation functions through a clear and concise action planning/tracking optimally integrate your employees in your internal improvement process and specifically increase your level of quality and productivity. Every employee is included in the measures and in the continuous improvement process. A measure of management with WissIntra guaranteed a structured and optimized quality management in your company for more information, contact: k + k information services GmbH David Rudolph Hohenstrasse 16 70736 Fellbach FON: + 49 711 578813-27 fax: + 49 711 578813-77 on k + k information services GmbH the k + k information services GmbH with seat in Fellbach offers various solutions on the topic of information management since 1994. Through the intelligent combination of system -, process -, and consulting expertise we competently manage the process of converting data into usable knowledge. Our services portfolio includes the integrated software solution for process-oriented quality and knowledge management WissIntra, enterprise-content-management solutions, technical documentation, as well as advice on process and information management.

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Peugeot Beizli France

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Discover the bikes by Peugeot in France, Boulogne Billancourt, another dimension with a special online bicycle voters may 27, 2010 serious factory, a major developer and integrator of interactive 3D solutions, is the latest update of the bike selector Peugeot cycles (the French equivalent of Peugeot bicycles) known. This way can any Internet surfers are specifically advised and led to the bike, which is equivalent to best his ideas. Since the beginning of the development of the bike selector intended the competition on the basis of a special 3D tools to stand out from Peugeot, which allows the bicycle to find, that is similar to one. Based on an accurate illustration using a person represented in 3D the Internet surfer can project also located on various bicycle. Due to the success of this “online consultant”, Peugeot makes again the expertise of serious factory to more products to its product line in 3D to present and Internet surfers on allow direct access to the French site (www.peugeot.fr/ cycles/choisir-son bicycle/configurateur-cycles). Upgrading the entire product range demonstrates finally comprehensively cycling fans by Peugeot, without having to move the visitors. Thanks to the 3D technology is done both in innovative as on realistic sort of way.

The publication of our online bike selector was a true success. With regard to 3D representations provided nowadays ever increasing expectations. The growing interest in this particular type of product presentation course has been encouraging our will, to expand our existing 3D product presentation. Therefore we confirm today the extension of the 3D of our family together with serious factory, to present our customers a high-quality and large range, explains Michael EXPERT, head of Peugeot Beizli France. Serious factory press contact: Melanie Reuzeau + 33 1 46 08 30 01 about PSA Peugeot-Citroen PSA Peugeot Citroen global European Designer combines two different innovative brands: Peugeot and Citroen.

The group is present in 150 countries, approximately 3.3 million vehicles sold in 2008 and made more than one third of sales outside Western Europe. With regard to environmental technology, PSA Peugeot CITROeN has evolved into a world-renowned pioneer. In 2008, and thus for the third consecutive year, the company sold more than a million vehicles that emit less than 140 grams of CO2 per kilometre driven. Also, the group for traffic safety, every year a large part of the budget for research and development is devoted to the committed. For additional information: Www.psa-peugeot-citroen.com about serious factory serious factory designed, develops and markets 3D (virtual spaces / designer / 3D serious games). The target is the products and values our customers innovative and special way to present. Serious factory is one of its customers both leader of their industry such as Dassault Aviation, Toyota, Colas and Euronext as well as medium-sized companies such as Bottin Cartographes, Segula technologies, etc. For additional information: Www.seriousfactory.com

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Eastern Europe Business

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underground_8 is winner of the first Viennese venture lounge in Linz, 03 December 2008 the Linz-based company underground_8 was recently awarded by the Austrian venture lounge in Vienna. At the award ceremony on 21 November, the IT security vendors won the silver medal for its innovative security solutions. The award underlines the jury from more than 30 investors, venture capitalists and fund managers was that the attractiveness of the business concept of underground_8 total 35 companies arrived at the award ceremony in the shortlist; Nine of them were allowed to finally present their concept in the context of a lecture the jury. This underground_8 convinced those present with future-proof IT security solutions for small and medium-sized enterprises. These products protect corporate networks protect all the dangers of the Internet. The jury emphasised that reach a level of security solutions on the basis of a novel combination of hard – and software components, the date itself for large corporations, which have much larger budgets and resources, had been difficult reachable. The award we are very pleased to be emerged as the winner of the business competition of the first Austrian venture lounge in Vienna”, so Gunther Wiesauer, CEO of underground_8.

confirms us that we have embarked on the right track with our business strategy and are therefore able to offer an attractive and future-proof business model and potential investors.” The venture lounge is an exclusive series of corporate finance advice CatCap, the venture capital firm Neuhaus partners and European marketing communications PR network. It brings together companies, who are looking for strategic investors and lenders. The winners of the awards will benefit from higher chances of financing their business concept. Thus, especially young companies despite the current financial crisis get the important views of more funding. More information under brief underground_8 secure computing GmbH: the Austrian security company underground_8 stands for network security solutions “Made in Europe”. MF protect the all-in one appliances (multifunctional firewall) security gateway and AS (anti spam) communication gateway the entire infrastructure of small and medium-sized enterprises (SMEs) from all Internet threats.

The award-winning products combine best-of-breed technologies from leading manufacturers such as Kaspersky Labs and Intel Advanced developments. German-language support and comprehensive managed service models offer real added value customers and reseller partners by underground_8 especially for the SME market. The company has a highly qualified and comprehensive distribution and reseller network in Germany, Austria, Switzerland and Eastern Europe. More information under:.