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General

Responsibility

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On this occasion, I wanted to share with you a very good exercise, with regard to personal improvement. The best time to do it, is when you are worried about something that it is happening. Below I explain the exercise: * keep in mind what you is concerned and from there, remember the things that have happened to him before. Note, that the events must be related to what concerns him. Now, try to establish the causal relationship between these events. Try to see that opportunities have been generated these events to cause what you are concerned about. * Meditate thereon.

What was your responsibility? Does this ready / to be in charge of it? The idea of this exercise is to get us out of this vicious cycle of blame the others for what happens to us. True, many times, others having to do with our lives and decisions, but at least, as at least a 50% corresponds to us (or more), but rather than take charge of our lives, of our decisions, we prefer to give that power to others. Each one is responsible for your life and create for her what you want to. But to do this, you have to work. Glenn Dubin, New York City: the source for more info. This exercise can be considered the first step to get ahead. If we can realize the problem, we can fix it. Original author and source of the article.

General

Customer Center

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Structure and processes designed to meet customer, understand their needs and work collaboratively to create and retain the most profitable customers. Processes, people, data and tools oriented to deliver satisfactory experiences that generate customer loyalty. Its best commercial strategy is the development of profitable relationships with their customers in the long term. Excellence in the relationship with the customers usually either of the first two options or their combination may allow it to survive in the changing and dynamic business scenario, the latter can take it to stand out. An adequate combination of all three can guarantee you success.

Actual cases as the following figures show: A company think that the perfect for growing in the market strategy was to invest a large amount of money to innovate in your product. In a period of two years I do 6 significant improvements to your product, making that its customers would have to change in equal number of times this product. Result = loss of more than 40% of clients who preferred to hire less innovative products, given this large number of changes more stable and with better service. Company lost millions of dollars, both in their investments in innovation by the loss of customers. Another company in the same sector decided to maintain a level of innovation in its product relatively low (only an update in a period of two years) and devote most of their resources and efforts to structure a program of joint work with customers, greater support in the processes of after-sales and best coverage of the needs of their existing customers. Result = growth in the past two years of 300% in income and an improvement in customer retention of 350% over figures for previous years. Because the need to be one organization in the Customer Center?There are many reasons, such as the following (which are heard in all the seminars…) Less differentiation in products and services in the market more saturated markets, globalized and competitive more knowledgeable and more demanding customers greater orientation to the relationship and not the transaction but there is a main, which does not have any discussion: without customers not there is business, there is NO company…This did not tell no guru or expert, it is simply common sense.